Exchange and return

EXCHANGE AND RETURN

Our online store operates in strict accordance with the Consumer Rights Protection Law.

According to Art. 26.1 of the Law "On Protection of Consumer Rights", you have the right to return any product purchased in the online store within seven days after receiving the product without specifying the reasons for the return.

Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved . The consumer's lack of a document confirming the fact and conditions of the purchase of goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.

If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand.

1. Prepare the package and enclose the return form

Pack the goods carefully, using the original packaging if possible, and enclose the return form. In this document, you should list the returned goods.

You can download the return form here..

A return form is required. Products without a completed form will not be accepted for return or exchange.

2. Provide a return address

SSSAWE , 119048, Moscow , st. Usacheva, 2, building 3, apt. 221

Contacts for communication with the store regarding the exchange or return of goods:

Email: info@sssawe.en